Introduction:
The advent of the internet has revolutionized communication, commerce, and information dissemination. However, this digital transformation has also led to new legal challenges, particularly concerning liability for online content. As people increasingly rely on digital platforms for communication and business transactions, issues such as defamation, copyright infringement, trademark violations, and obscenity have become more prevalent.
The role of intermediaries—such as social media platforms, e-commerce websites, and digital service providers—has been a focal point in legal debates worldwide. These platforms host and transmit vast amounts of user-generated content, leading to conflicts regarding their responsibility for objectionable or illegal material.
In India, the legal framework governing intermediaries is primarily outlined in the Information Technology Act, 2000 (amended in 2008) and the Information Technology (Intermediary Guidelines) Rules, 2011. These laws define the scope of an intermediary’s liability, the due diligence requirements, and the legal protections available to aggrieved parties.
This article delves into landmark judicial pronouncements that have shaped the legal landscape surrounding intermediary liability in India. By analyzing key cases, we seek to understand how Indian courts interpret these laws and balance the interests of free speech, privacy, and regulatory enforcement.
Legal Framework Governing Intermediaries in India:
Section 79 of the Information Technology Act, 2000 (Amended in 2008)
Section 79 of the IT Act provides a "safe harbor" provision, protecting intermediaries from liability for third-party content, provided they fulfill certain conditions. According to this provision:
An intermediary is not liable for any third-party information, data, or communication if:
1. The intermediary’s role is limited to providing access to a communication system without initiating the transmission.
2. The intermediary does not select the receiver of the transmission.
3. The intermediary does not alter or modify the information contained in the transmission.
4. The intermediary exercises due diligence while discharging its duties under the law.
However, intermediaries lose this protection if they conspire, abet, aid, or induce an unlawful act. They are also required to remove any objectionable material upon receiving actual knowledge or a government notice.
Rule 3(4) of the Information Technology (Intermediary Guidelines) Rules, 2011
Under this rule, intermediaries must act within 36 hours of receiving written notice about any illegal content and cooperate with law enforcement agencies. They are also required to preserve such information for at least 90 days for investigative purposes.
The core principle behind these provisions is that intermediaries should not be held liable for content posted by users unless they have knowledge of illegal material and fail to take prompt action.
The Relevant Provision till date:
IT Act, 2000 : Initially offered limited protection to "network service providers" under Section 79, shielding them from liability for third-party content if they lacked knowledge or exercised due diligence.
IT (Amendment) Act, 2008: Effective October 27, 2009, broadened the definition of "intermediary" under Section 2(1)(w) to include telecom providers, ISPs, search engines, online marketplaces, etc., and introduced a robust safe harbour under Section 79, contingent on due diligence and non-involvement in unlawful acts.
IT (Intermediary Guidelines) Rules, 2011: Specified due diligence obligations, such as removing unlawful content upon notice.
IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021: Expanded obligations, introducing proactive monitoring and traceability for significant social media intermediaries (SSMIs).
Judicial Precedents on Intermediary Liability in Chronological Order
Google India Private Limited v. Vishakha Industries (2009): Background:This early case explored intermediary liability regarding defamatory content hosted on Google’s platform. The question before the court was whether an intermediary could be held liable for user-generated content that harmed an individual or an organization.Court’s Observations:The court recognized that intermediaries are not directly responsible for content posted by users but must act upon complaints or notifications. This case laid the foundation for discussions on intermediary liability in India.
Avnish Bajaj vs. State (Bazee.com Case) (2004, Delhi High Court, Criminal Misc. Case No. 3066/2004):(2008) 150 DLT 769: Facts: Avnish Bajaj, CEO of Bazee.com (an eBay subsidiary), was arrested after a user listed an obscene MMS clip for sale on the platform in 2004. The case arose under the IT Act, 2000, and Indian Penal Code (IPC) provisions for obscenity.Issue: Whether the intermediary (Bazee.com) and its CEO were liable for third-party content absent specific safe harbour protections in the original IT Act.Decision: The Delhi High Court quashed the criminal charges against Bajaj, noting that the company (not him personally) should have been the accused. However, it highlighted the lack of clear intermediary immunity, as the original Section 79 only protected network service providers narrowly and required proof of no knowledge or due diligence—standards Bazee.com couldn’t fully meet due to inadequate filters.Relevance: Exposed gaps in the IT Act, prompting the 2008 amendment to introduce broader safe harbour provisions under Section 79. This case set a precedent for intermediary liability, highlighting the need for platforms to implement proactive content moderation systems.
Shreya Singhal vs. Union of India (2015, Supreme Court, AIR 2015 SC 1523):Facts: Petitioners challenged Section 66A (punishing offensive online content) and Section 79(3)(b) of the IT Act, arguing they violated free speech under Article 19(1)(a). Section 79(3)(b) allowed intermediaries to lose safe harbour if they failed to remove content upon "actual knowledge" or government notice.Issue: Whether Section 79 imposed unconstitutional burdens on intermediaries to censor content without judicial oversight.Decision: The Supreme Court struck down Section 66A as vague and overbroad. For Section 79, it "read down" subsection (3)(b), ruling that intermediaries are only liable to remove content upon a court order or government notification under lawful grounds (Article 19(2)), not private complaints or self-assessment. The 2011 Intermediary Guidelines were upheld with this clarification.Relevance: A landmark ruling, it reinforced safe harbour by limiting intermediaries’ proactive liability, emphasizing judicial or governmental intervention to balance free speech and content regulation.
MySpace Inc. vs. Super Cassettes Industries Ltd. (2016, Delhi High Court, FAO(OS) 540/2011): Facts: Super Cassettes (T-Series) sued MySpace for hosting copyrighted music uploaded by users, alleging infringement despite takedown notices. MySpace claimed safe harbour under Section 79.Issue: Whether MySpace lost safe harbour by not removing infringing content promptly upon notice from the copyright owner (without a court order).Decision: The Division Bench distinguished copyright cases from Shreya Singhal’s free speech context. It held that for copyright infringement, intermediaries must act on specific notices from rights holders (not requiring court orders), provided the notice identifies exact content. MySpace was found liable for delays but not for proactive filtering, preserving its intermediary status unless it actively facilitated infringement.Relevance: Clarified that safe harbour applies conditionally in IP cases, shifting some burden to intermediaries to act on private notices, unlike government-driven takedowns in Shreya Singhal.
Sabu Mathew George vs. Union of India (2017, Supreme Court, Writ Petition (Civil) No. 341/2008):Facts: The petitioner sought to block online ads violating the Pre-Conception and Pre-Natal Diagnostic Techniques Act (PCPNDT), 1994, which bans sex determination ads. Google, Yahoo, and Microsoft resisted, citing safe harbour and lack of proactive monitoring duty.Issue: Whether intermediaries must proactively filter illegal content (e.g., auto-block sex determination ads) beyond reacting to notices.Decision: The Supreme Court directed search engines to implement "auto-block" mechanisms for keywords linked to sex determination, despite Section 79’s safe harbour. It held that intermediaries must assist in enforcing specific laws like PCPNDT, even absent specific notices, due to public health implications.Relevance: Introduced a proactive duty in exceptional cases, slightly eroding Shreya Singhal’s reactive standard, though limited to narrow statutory mandates.
Kamlesh Vaswani v. Union of India (2017): Background:This case concerned the responsibility of intermediaries in blocking access to websites hosting illegal content, specifically child pornography.Court’s Observations:The Supreme Court directed intermediaries to ensure compliance with government directives to disable access to such content. The case underscored the importance of balancing intermediary liability with public interest concerns.
Christian Louboutin SAS vs. Nakul Bajaj & Ors. (2018, Delhi High Court, CS(COMM) 344/2018): Facts: Christian Louboutin sued Darveys.com (an online marketplace) for selling counterfeit luxury goods under its trademark. Darveys claimed safe harbour under Section 79, arguing it only facilitated third-party sales.Issue: Whether Darveys lost safe harbour by actively participating in sales beyond being a passive conduit.Decision: The court ruled that Darveys wasn’t a mere intermediary. Its actions—setting prices, offering authenticity guarantees, and packaging goods—showed active involvement, stripping it of Section 79 immunity. The court listed 26 factors (e.g., modifying products, controlling transactions) to distinguish passive conduits from active participants.Relevance: A pivotal IP ruling, it narrowed safe harbour for e-commerce platforms engaging in sales processes, shifting liability to those exceeding a neutral role.
Kent RO Systems Ltd. vs. Amit Kotak & Ors. (2017, Delhi High Court, CS(COMM) 165/2016):Facts: Kent RO sued eBay and a seller for infringing its design rights via counterfeit products sold on eBay. eBay invoked Section 79 safe harbour.Issue: Whether eBay was liable for facilitating IP infringement despite its intermediary status.Decision: The court held that eBay qualified for safe harbour as it didn’t initiate or modify the infringing content. However, it must remove specific infringing listings upon notice from Kent RO without needing a court order, aligning with MySpace’s copyright precedent.Relevance: Reinforced that intermediaries retain immunity unless they actively abet infringement, but must act swiftly on IP notices.
Amway India Enterprises Pvt. Ltd. vs. 1MG Technologies Pvt. Ltd. & Ors. (2019, Delhi High Court, CS(OS) 410/2018): Facts: Amway sued e-commerce platforms (e.g., Amazon, Flipkart) for selling its direct-selling products without authorization, alleging trademark infringement and violation of its distribution model.Issue: Whether platforms lost safe harbour by enabling unauthorized sales? Decision: The court found that platforms weren’t mere conduits—they controlled pricing, offered discounts, and issued invoices, indicating active participation. Safe harbour was denied, and an injunction was granted against the platforms.Relevance: Expanded Christian Louboutin’s logic to trademark and trade practice violations, tightening intermediary accountability in e-commerce.
Google India Pvt. Ltd. vs. Visaka Industries (2020, Supreme Court, SLP (C) No. 12732/2019): Facts: Visaka sued Google for hosting defamatory content via Blogger, claiming Google failed to remove it despite notice. Google argued it was a passive intermediary.Issue: Whether Google was liable for third-party defamatory content on its platform? Decision: The Supreme Court upheld Shreya Singhal, ruling that Google was immune unless a court order or government directive mandated removal. Notices from Visaka didn’t suffice to trigger liability.Relevance: Reaffirmed the high bar for intermediary liability in defamation cases, sticking to judicial or governmental oversight.
Ajit Mohan vs. Legislative Assembly, NCT of Delhi (2021, Supreme Court, Writ Petition (Civil) No. 1088/2020): Facts: Facebook’s India head challenged a Delhi Assembly summons over alleged platform misuse during the 2020 Delhi riots, citing Section 79 immunity.Issue: Whether intermediaries could be held accountable for content inciting violence? Decision: The Supreme Court clarified that Section 79 doesn’t grant absolute immunity—intermediaries can be summoned for inquiries but aren’t automatically liable. Facebook’s role as a platform didn’t preclude cooperation with lawful investigations.Relevance: Balanced safe harbour with public accountability, hinting at limits in cases of severe societal harm.
DRS Logistics (P) Ltd. and Anr. v. Google India Pvt. Ltd. and Ors. (2021): Background:This case examined the liability of Google India regarding defamatory content published on its platform. The court analyzed whether Google had exercised due diligence as required under the IT Act and whether its failure to remove defamatory material constituted intermediary negligence.Court’s Observations:The Delhi High Court reinforced that intermediaries are only liable if they have "actual knowledge" of objectionable content and fail to take necessary action. It emphasized the importance of proactive compliance and adherence to safe harbor provisions.
Kunal Kamra v. Union of India (Bombay High Court, January 2024):Background:This case involved a challenge to Rule 3(1)(b)(v) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The petitioner, Kunal Kamra, a comedian, argued that the rule imposed excessive restrictions on free speech.Court’s Observations:The Bombay High Court delivered a split verdict. Justice Patel deemed the rule unconstitutional, arguing that it exceeded the scope of the IT Act. In contrast, Justice Gokhale upheld its validity, affirming that it served a legitimate regulatory purpose.
Zed Lifestyle Pvt Ltd. v. Hardik Mukeshbhai Pansheriya and Ors. (Delhi High Court, March 19, 2024): Background:This case revolved around trademark infringement on e-commerce platforms. The plaintiff accused the defendant of selling counterfeit goods under a deceptively similar brand name. Court’s Observations:The Delhi High Court ruled that online marketplaces must ensure due diligence in preventing the sale of counterfeit products. The judgment reinforced intermediary responsibilities in preventing trademark violations.
Amazon Seller Services Pvt. Ltd. vs. Modicare Ltd. & Ors. (2024, Delhi High Court, CS(COMM) 202/2023):Facts: Modicare sued Amazon for selling its products via unauthorized sellers, alleging trademark infringement. Amazon claimed safe harbour.Issue: Whether Amazon’s active role in sales negated its intermediary status.Decision: The court imposed damages exceeding ₹300 crore (one of the highest in such cases), ruling that Amazon’s control over pricing, logistics, and customer service made it an active participant, not a passive intermediary. Safe harbour was denied.Relevance: A recent milestone, it underscored stringent liability for e-commerce giants, expanding Amway’s precedent with significant financial penalties..
Lifestyle Equities CV & Anr. v. Amazon Technologies, Inc. & Ors. (Delhi High Court, March 2025): Background:The case focused on Amazon's liability for allegedly facilitating the sale of counterfeit goods under its private label "Symbol," which was claimed to be deceptively similar to "Beverly Hills Polo Club."Court’s Observations:The Delhi High Court emphasized that e-commerce platforms must take adequate measures to prevent trademark violations. The ruling highlighted the importance of monitoring listings and preventing unauthorized use of registered trademarks.
Analysis and Trends:
Evolution of Safe Harbour in India: A Simplified Overview:The legal concept of "safe harbour" protects online intermediaries—like social media platforms, search engines, and e-commerce websites—from being held directly responsible for the content users upload or share. However, this protection has not remained constant. It has evolved significantly over time through court decisions and legal reforms in India.
Early Days – Limited Protection (Pre-2008: Bazee.com Case): In the early 2000s, there was very little clarity about the responsibilities of online platforms. In the famous Bazee.com case, an executive was arrested because an objectionable video had been listed for sale on the site. This case showed that intermediaries could be held liable for user-generated content, even if they weren’t directly involved. At this stage, there was limited legal protection for intermediaries, exposing them to broad liability.
Strengthening Safe Harbour – Shreya Singhal (2015): Things changed significantly with the Supreme Court’s decision in Shreya Singhal v. Union of India. The Court struck down Section 66A of the IT Act for being vague and unconstitutional, and clarified that intermediaries could only be asked to remove content if there was a valid court order or a direction from the government. This ruling gave stronger legal immunity to intermediaries, except in cases involving intellectual property (IP). In cases like MySpace and Kent RO, courts still allowed liability in IP matters, even based on private complaints.
E-commerce and Narrowing of Safe Harbour (2018–2024): From 2018 onwards, Indian courts began applying a stricter view of safe harbour, especially to e-commerce platforms that played an active role in sales. In cases like Christian Louboutin v. Nakul Bajaj, Amway v. 1MG, and actions involving Amazon, courts found that platforms were not just passive intermediaries—they were directly involved in advertising, warehousing, and selling products. This shift reflected a growing focus on consumer protection, particularly where platforms behaved more like sellers than neutral intermediaries.
Introduction of Limited Proactive Duties – Sabu Mathew George Case: In the Sabu Mathew George case, the Supreme Court required search engines to proactively block content related to sex-selective abortion, based on the Pre-Conception and Pre-Natal Diagnostic Techniques (PCPNDT) Act. This was one of the first times an Indian court imposed proactive duties on intermediaries. However, this ruling was based on specific legal provisions and does not apply broadly to all types of online content.
Tension Between IP Rights and Free Speech: There’s an ongoing legal tension between protecting intellectual property and safeguarding freedom of speech. In copyright and trademark cases like MySpace and Amazon, courts have allowed intermediaries to be held liable based on private notices, not necessarily court orders. But in defamation or public order cases—such as Google India and Ajit Mohan v. Legislative Assembly of NCT Delhi—the stricter standard from Shreya Singhal still applies. This shows that the legal threshold for taking down content varies based on the nature of the dispute.
2021 IT Rules and Traceability Requirements: The 2021 Intermediary Guidelines and Digital Media Ethics Code introduced new obligations for “significant social media intermediaries” (SSMIs). These include requirements for content traceability, grievance redressal, and proactive content monitoring. These rules have triggered debates about privacy, encryption, and the limits of safe harbour. As of March 2025, however, Indian courts have not yet delivered detailed rulings on many of these issues, and several cases are still pending.
Conclusion: A Developing Legal Landscape: India’s approach to intermediary liability has come a long way—from the unclear rules of the Bazee.com era to the more balanced and nuanced regime we see today. Early cases revealed serious legal gaps. The Shreya Singhal judgment protected freedom of speech, while later rulings like Christian Louboutin and Amazon placed greater responsibility on platforms engaged in active commerce. The Sabu Mathew George case showed courts may impose specific proactive duties in public interest matters.As of March 2025, the legal framework continues to evolve, particularly in light of the 2021 IT Rules and the expanding role of intermediaries in commerce and public discourse. Future judicial decisions are expected to further test and define the scope of proactive obligations, shaping the next chapter of India’s digital regulation.
Disclaimer:
The information shared here is intended to serve the public interest by offering insights and perspectives. However, readers are advised to exercise their own discretion when interpreting and applying this information. The content herein is subjective and may contain errors in perception, interpretation, and presentation.
Written By: Advocate Ajay Amitabh Suman, IP Adjutor [Patent and Trademark Attorney], High Court of Delhi